Service

Service

QWhat should I do if the mattress delivery smell is very strong?

The smell of new mattresses will be more pronounced than mattresses sampled in stores due to material reasons such as fabrics and cushions. However, all mattress raw materials are used after inspection, and the odor of the material will not harm the human body. You can put the mattress in a well-ventilated place first, and the smell will disappear quickly.

QThe mattress has collapsed and the support is not good. What's the matter?

In daily mattress use, various materials in the comfort layer will also be consumed during use, so when using the mattress, you can change it every two weeks for the first three months, and every three months thereafter. Usually the waist and hips are a little softer than other parts. At the same time, depending on the height of the mattress, there will be an allowable range for the depression of the comfort layer, which is 2-3CM (standard range).

If you have any questions, please contact Duoluxe after-sales service: 0755-12345678.


QThere is a deviation in the size of the mattress ruler, and the same is true for the specific size. What is going on?

According to standards and industry standards, the size error of the mattress product is within the range of 1cm in length, width and 1.5cm, which are in compliance with the standard and are not a quality problem. In addition, the inner frame of all beds in the current industry will be enlarged by 2-3cm. One is to better match the mattress, and the other is to leave enough space when placing the bedding.

QMatters needing attention when using mattresses

① After using the mattress for a period of time (1-3 months), the comfort cushion layer will produce height loss, which is normal (the comfort cushion layer is a soft material), but it will not affect daily use at all;

② Duoluxe mattress has orthopedic function, which can correct the original problem of poor sleeping posture. This will cause some users to feel uncomfortable within 1-5 weeks, but please continue to use it. After 5 weeks, the correction will be completed, the body will gradually adapt and feel very comfortable;


QMattress maintenance tips

① When transporting the mattress, avoid excessive deformation (especially when entering a narrow elevator), and the bending angle is more than 125 degrees.

② When using the mattress, remove the plastic packaging bag and place the mattress in a ventilated and dry place as much as possible to avoid moisture.

③ When using the mattress, avoid direct washing with water or detergent if there are stains.

④ Please choose an appropriate bed frame. Using a bed frame that lacks support will cause your mattress to sag.


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